‘Double whammy’ for Teesside as reports circulate of npower call centre closure

Commenting on reports that energy giant, npower, is closing its Teesside based call centre with the loss of over 500 jobs has been branded a ‘double whammy’ by Middlesbrough South and East Cleveland Labour MP, Tom Blenkinsop today (27th November 2013).

Tom said:
“With recent reports that npower is about to close the call centre on Trenchard Avenue – which employs 549 workers. This followed the company saying official that a “major review of sites, operations and people across the UK was underway.”

“It is quite simply outrageous that these jobs look set to be outsourced abroad whilst simultaneously UK customers will face a hike in their energy bills this coming weekend – on average adding £139 to the annual dual fuel bill. It is a double whammy for Teesside and local communities. For the affected workers and their families this is the worst Christmas present that they could ever have expected and it is a disgrace that this information is coming to light before staff have even been told.

“The ripples from such job losses will also hit other business across Teesside through the loss of 500 pay packets which would otherwise have been traded with local companies and shops.

“The area is already suffering crippling long-term unemployment – most stark is amongst women where, since May 2010, it has increased by 144% in my constituency and over 200% in Stockton South, where the call centre is based.

“To make this worse, the company is an incredibly profitable one. Last year it saw profits rise by £77m to £390m. Whilst much of this increase is down to successive price rises, part of it has to be down to the loyal efforts of the local staff – who have been rewarded with a kick in the teeth for their dedication.”

Tom has submitted Parliamentary Questions asking what steps the Government are taking to support call centres on Teesside and what discussions have taken place with npower.

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